We want you to be satisfied with your purchase from Nakicha Toys LLC. Please read this policy carefully before initiating a return.

Standard Return Window
Most eligible items may be returned within 30 days of the delivery date for a refund or exchange, provided they meet the conditions outlined below.

How to Initiate a Return or Refund
To start a return or refund, you must contact us first by emailing info@nakichatoys.com. Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once we receive your request, we will review it and reply with confirmation along with the complete return process and instructions (including a Return Merchandise Authorization / RMA number if approved).
Do not ship any items back until you have received our confirmation and return instructions.

Return Shipping Costs
The buyer is responsible for all return shipping fees, unless the return is due to our error (wrong item sent, defective product, or damaged in transit caused by us).

General Return Conditions
To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original packaging with all tags, manuals, accessories, and seals intact
  • Accompanied by proof of purchase

Category-Specific Rules

Electronics
Electronics must be returned in original packaging with all accessories, cables, manuals, and original seals unbroken. Products that show signs of use, activation, registration, or software installation may be rejected. Opened electronics are subject to inspection. We reserve the right to refuse returns of electronics that appear used or damaged by the customer.

Supplements & Vitamins
For health and safety reasons, Supplements, Vitamins, and similar consumable health products are generally non-returnable once the seal has been broken or the package has been opened. Unopened supplements and vitamins in original, sealed packaging may be accepted within 30 days of delivery at our sole discretion. We do not accept returns of supplements or vitamins that have been opened, used, or show any signs of tampering.

Other Non-Returnable Items

  • Personalized or custom-made products
  • Intimate apparel, personal care, or hygienic items
  • Clearance, final-sale, or “as-is” items (clearly marked at the time of purchase)
  • Items that have been used, damaged, altered, or are missing parts

Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.

Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery by emailing info@nakichatoys.com and include clear photos. We will arrange a replacement or full refund (including return shipping where applicable).

Exchanges
Exchanges are subject to product availability. Please indicate if you prefer an exchange when you contact us to initiate the return.