FAQs
For Customers
Orders are usually processed within 1–3 business days. Standard delivery takes 3–7 business days after shipping.
Free shipping may be available on qualifying orders. Any current offers will be shown at checkout.
Yes. Once your order ships, you will receive a tracking number by email.
Most items can be returned within 30 days of delivery if they are unused and in original packaging. Please contact us at info@nakichatoys.com before sending anything back.
The customer is responsible for return shipping costs, unless the item is defective or we made a mistake.
Yes, but large or heavy items (such as suitcases) may have extra shipping charges based on weight and size. These will be calculated at checkout or confirmed by our team.
Please contact us as soon as possible at info@nakichatoys.com. We will try to help if the order has not yet been processed.
For Brands & Suppliers
Yes. We are open to working with brands, manufacturers, and suppliers. Please visit our Partner With Us page or email info@nakichatoys.com.
Fill out the partnership form on our website or send details about your company and products to info@nakichatoys.com. Our team will review and respond.
Yes, we consider quality products from both branded and wholesale suppliers.
For Wholesalers
Yes, we work with wholesalers and bulk suppliers when the products fit our store and quality standards.
Please contact us at info@nakichatoys.com with details about your products, pricing, and minimum order quantities.
General Questions
We are based in Macungie, Pennsylvania, USA.
You can reach us by email at info@nakichatoys.com or by phone at (610) 972-4851.
We accept major credit/debit cards and other secure payment options available at checkout.